· Introduction
Part I
· Managingpeople.
Part II - Managing people through
· Speaking,
· Listening,
· Writing,
· Reading.
Part III - Other soft skills –
· Positivethinking,
· timemanagement,
· Teambuilding,
· Leadership,
· Decisionmaking,
· Creativity,
· Assertiveskill,
· Conflict:management and resolution,
· Criticalthinking.
Part IV - Support forcommunicating -
· Technology,
· Essentialsof the English Language.
Conclusion