Authors : B. Senthil Arasu, J. Praveen Paul

Total Quality Management - 2nd Edn
  • ISBN: 9788183715782
  • Rs: 450.00 In Stock

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    Table of contents

    ·        Introductionto quality

    ·         Leadership role in TQM

    ·         Customer satisfaction

    ·         Employee involvement

    ·         Continuous process improvement

    ·         Supplier partnering

    ·         Performance measures in TQM

    ·         Statistical fundamentals

    ·         The seven tools of quality

    ·         Control charts

    ·         Management tools

    ·         Bench marking

    ·         Total productive maintenance

    ·         Quality function deployment

    ·         Taguchi loss function

    ·         Failure mode & effect analysis

    ·         ISO 9000

    ·         Environmental management system

    ·         Total quality management in India a casestudy.


Tab Article

The authors B. Senthil Arasu,and J. Praveen Paul both have rich teaching experience in the relevantsubjects. Both of them have industrial experience too. Mr. B. Senthil Arasu isa Electronic Engineer (B.E. ECE) with an MBA in Finance and Mr. J. Praveen Paulis a mechanical Engineer (B.E. Mech) with an MBA in Marketing. The authors havepublished various articles in journals and have presented papers in nationaland international conferences and seminars.